RETURN POLICY
Product Return Policy
We feel pretty confident that you’ll love your purchase at Mehwish & Co. But … just in case you don’t absolutely LOVE your Jewelry, you can send it back to us within 30 days from the shipping date, and well be happy to arrange an exchange or refund. All you need to do is call (713) 298-9284 to obtain a Return Authorization number (“RA number”).

Packing your order:
Secure your item(s) and all the original packing materials and documents, including the return form, packing slip and the diamond certificate, if any (a $100 replacement fee will be charged otherwise) in a plainly wrapped cardboard box (the post office has these available if you do not). Note: Do not write “jewelry”, “diamonds” or other luxury-related words anywhere on the package, as this invites theft.

Shipment and Insurance:
Use the following shipping methods depending on the value of your package. For your protection, please ensure every return and make sure you get a receipt confirming your return has reached Mehwish & Co. We are not responsible for items lost or damaged in transit back to us. Your return or exchange can be shipped back to Mehwish & Co. by the carrier of your choice.

Mail the package to:
Mehwish & Co.
5015 Westhiemer Rd Suite K108D
Houston TX 77056

We must receive your returned item(s) within 30 days of the original shipping date. If we receive your item within 45 days of the date of shipping, we may refuse the return and ship it back to you at your expense.

We trust you, but will still need to inspect the item upon receipt– just to make sure — before we issue a refund or exchange. Of course, if the item has been resized, altered or damaged, or obviously used, we won’t be able to offer you that refund or exchange and will have to return it to you (at your expense).

We will inspect and verify the condition of the item once we receive the return. Returns take approximately five business days to process upon receipt of the item. Mehwish & Co. will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase.

Conditions of return
A. Packages without a return authorization number will not be accepted for refund and will be returned to the shipper.
B. Item must be returned in the same condition as it was sent to you from Mehwish & Co. within 30 days of the day that you received it). Orders received after this date will not be accepted for a refund.
C. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return or exchange.
D. Custom orders cannot be returned or exchanged.
E. No returns or exchanges on items purchased on discount.
F. If the items are damaged in transit to Mehwish & Co. due to insufficient packaging the items will not be accepted for return or exchange.

© 2021 Shop Diamond X
All Rights Reserved.
JEWELRY
CUSTOMER SERVICE
CONTACT
  • Shop Diamond X
  • 5015 Westheimer Road
  • Suite K108D
  • Houston, TX 77056
  • 713.298.9284


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