Shipping Information
At DiamondX, we work to get your package out quickly. Normally, it takes 3-5 business days to process orders (Monday to Friday, 9 am to 5 pm EST), unless we need more information. To speed up shipping, make sure your billing and shipping addresses match for credit card payments. If you pay with PayPal and have different addresses, we might ask for extra verification, like a photo ID.
Customized watches take a bit longer, about 5-7 business days to process and ship since they're closely watched for 24 hours.
Apart from our processing times, the time it takes for your package to arrive depends on your chosen shipping method at checkout. Keep in mind that the estimated shipping times you see at checkout don't include our processing time (3-5 business days). If you need sizing or customization, it might take a bit longer.
We use different shipping carriers like USPS, UPS, FedEx, and DHL depending on factors like your purchase amount, shipping location, and method chosen. After we ship your order, we'll send you an email with a tracking number so you can check its status. When your order arrives, a signature from an adult aged 21 or older is required.
Important for international customers: If you're ordering from outside the US, you might have to pay customs fees when your package arrives. Each country has its own tax rates, so check with your local post office to find out how much these fees will be. The shipping fees you pay during checkout don't cover customs fees.
Blog posts
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How to Measure Ring Size
DiamondX Tip: Selecting the right ring size is a crucial aspect of the DiamondX purchasing journey. Wearing a ring of incorrect size can lead to discomfort and, in certain cases,...
How to Measure Ring Size
DiamondX Tip: Selecting the right ring size is a crucial aspect of the DiamondX purchasing journey. Wearing a ring of incorrect size can lead to discomfort and, in certain cases,...
FAQs
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DOES DIAMONDX SELL REAL GOLD
DiamondX presents an exquisite range of solid real gold chains, bracelets, rings, and pendants. Our solid gold items are meticulously handcrafted in Italy, utilizing robust 10k-14K gold, a resilient and exceptional option for daily use. Explore our opulent selection, which includes both yellow and white gold, ensuring enduring elegance. Discover our exquisite solid gold jewelry assortment now
WHAT QUALITY DIAMONDS DOES DIAMONDX USES?
DiamondX exclusively employs VS quality diamonds in its jewelry production process, utilizing an in-house manufacturing approach to ensure the utmost quality standards are met. This commitment to maintaining the highest quality throughout the entire diamond creation and crafting process sets DiamondX apart, guaranteeing customers a remarkable level of excellence in their jewelry pieces.
WHAT MAKES DIAMONDX SO SPECIAL
What makes DiamondX jewelry truly exceptional is our unwavering dedication to using genuine materials. We source real gold and diamonds to create pieces of unmatched quality and brilliance. What sets us apart even further is our in-house manufacturing facility located in the vibrant heart of Houston's Galleria area. Here, every piece of jewelry is meticulously handcrafted, ensuring that it is not just a product, but a unique and custom creation. This attention to detail and craftsmanship results in jewelry that radiates the true essence of luxury and personalization, making DiamondX a symbol of unparalleled quality and individuality in the world of fine jewelry.
ORDERS + SHIPPING
Once you place the order , It takes 4 to 5 Days not including weekends or holidays to ship the order. There is an extra charge for 2 Days Shipping for around $24.99 and Next day shipping cost $49.99. Once orders are shipped, You will be provided with Tracking Number and Adult Signature is required when orders received.
HOW DO I QUALIFY FOR FREE SHIPPING?
At DiamondX, we offer Free Standard Shipping for every order domestically.
CAN I EXPEDITE MY SHIPPING?
You can upgrade to two expedited shipping options for a fee during checkout. 2 Day Shipping is $24.99. Next Day shipping is $49.99.